Refund policy

At Venzor, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition
  • All original tags and packaging must be intact
  • The item must not be damaged or altered by the customer

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within 2 days of receiving your order.

Requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at helpvenzor@gmail.com with your order details
  2. Our team will review and provide return instructions
  3. Once approved, you can ship the product back to us

4. Refund Process & Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 10-14 working days.
  • Refunds will be issued to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Options

We offer exchanges for:

  • Size issues
  • Defective or damaged products

To request an exchange, contact us at helpvenzor@gmail.com. Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Please contact us within 2 days of delivery
  • Share clear photos of the issue for verification

7. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or during promotions (unless defective)
  • Customized or made-to-order products
  • Used or washed items
  • Gift cards (if applicable)

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect
  • Original shipping charges (if any) are non-refundable

9. Contact Us

For any return or refund-related queries, please contact:

📧 Email: helpvenzor@gmail.com

Thank you for shopping with Venzor!

We appreciate your trust and are committed to making your experience smooth and reliable.